Wednesday 18 May 2011

Coles Develop Online Pickups.

Coles have been developing their online ordering system for some years and in response to customer requests they allow pickups in store. They are also trialling order pickups at a Sydney service station.

Apparently customers love the convenience of ordering online but can’t always be at home for the delivery. They are asking to pick up their order at a time and place that suits them. Coles say the trial may lead to a whole network of pickup points.

We recently posted an article about providing a delivery service for QVM customers. In a very competitive retail environment Coles knows the importance of keeping up with customer’s needs. Can we say the same?