The world of retailing has seen some significant structural changes as organizations adjust the way they manage their businesses and prepare for the challenges of modern retailing.
Preparing the Queen Vic Market has been high on CEO Malcolm McCullough’s agenda and this week he has announced some important changes to the market’s organisational structure.
Effective immediately, three General Manager positions have been created
- General Manager, Market Trading.
- General Manager Business Services.
- General Manager Customer Engagement.
The role of GM Customer Engagement is an expansion of the current Head of Promotions and Communications role. This role will incorporate Customer Service (including Tours) and Activations and Events. Mark Scott will lead this area of the business.
The new GM Market Trading role will oversee many of the day to day operational areas of the business, such as facilities, maintenance and logistics, as well as trader engagement through the creation of two Business Manager roles. The Business Managers will lead the Category Managers, administration support and the Market Officers reporting into the Market Trading team. Spiros Foscolos will take on the role of Business Manager Fresh, Food and Hospitality, with Matt Ryan to take on the role of Business Manager General Merchandise.
The role of GM Business Services will take responsibility for functions including finance, administration, commercial/legal, IT, Human Resources, OHS and Environment and sustainability.
QVM have engaged an external recruitment firm to undertake a search for the right people to fill the GM Market Trading and GM Business Services roles.
The roles of Head of Transformation (Brendan Devine) and Head of Strategy (Fiona Whitworth) remain unchanged, however the responsibility for Category Management and Leasing will move to Market Trading and Business Services respectively. Trader Communication will fall under the Transformation group.
As part of these changes, the Chief Operating Officer role has been made redundant, with Victor Ailakis to leave the business tomorrow (Friday 24 February). Mr McCullough has thanked Victor for the more than 20 years of service he has provided to the Queen Victoria Market.