The punchline is important in any article and these quotes from this week’s retail newsfeeds say a lot.
From a Sydney Morning Herald article on Solomen Lew’s dissatisfaction with Myer’s performance –
“The point is McClintock might have stood down but the problems at Myer remain: a board lacking in strong retail experience and a management team that doesn't understand customer service and sells products that customers don't want to buy.”
From the Huffington Post on how retailers can compete with Amazon - "There’s an old saying: The more things change, the more they stay the same. Physical presence has always been, and will always be, a department store’s advantage. The challenge is how to make an outlet come alive; to make it worthy of the time and effort it takes for people to go there and amuse themselves."
From Inside Retailers report on the Shoptalk Fest in Europe last week - “Stores have to be better, it has to be like going to the Great Exhibition in the 19th century for people to see the latest and greatest,” - Hudson Bay CEO Gerald Storch.