Sunday, 28 February 2016

The Dark Side Of Leadership Personalities

This may seem like a strange article to place on a trader’s website, but they say that variety is an essential ingredient in any successful blog, and this is certainly a business related issue, which incidentally was inspired by an article in the Harvard Business Review.

Leadership by its very nature often involves strong personality characteristics. Leaders usually stand out because of a number of factors including their impartiality, commitment, dedication, decision making ability, and often empathy. Some leadership characteristics are described as coming from the dark side because in their extremes they can be damaging. On the other hand small doses can be beneficial and we should say up front that some degree of the following characteristics probably exist in all of us and they are not necessarily inhibitors to a successful work or personal life.

Psychopathy is related to individuals who are generally more dishonest, ego driven, unemotional, and poorly considerate of others. They may make poorly considered business decisions as well.

Machiavellianism is described as "the employment of cunning and duplicity in statecraft or in general conduct". For these people the end justifies the means and how you get the result is less important than the result itself. Machiavellians may display superficial charm and be quite manipulative in interpersonal relationships but will often detach themselves from conventional morality. https://en.wikipedia.org/wiki/Machiavellianism

Narcissism is described as “an exceptional interest in and admiration for yourself”. Narcissists will have an inflated – though often unstable and insecure – sense of self worth which may make it harder for them to focus on others. The term comes from Greek mythology where a youth, Narcissus,  fell in love with his own reflection in a pool of water.

Now before you get all depressed about the inhumanity of these traits it should be emphasised that understanding them can be very useful in analysing business (and personal) performance. Much has been written about how Steve Jobs became a much better manager when he learned how to control his narcissistic tendencies. Understanding how and why people react in given situations helps can only help to maximise our performance.

How far do these traits show up in my personality? Well, I am going to look in the mirror – oops, no, that is a dead giveaway. Maybe I’ll just wait on my colleagues to tap me on the shoulder and tell me.


Sunday, 21 February 2016

Activating A Shed

Drawing crowds into A Shed is a major issue for our market. It is an issue for management, the traders under the sheds, and the shops on Victoria St. 

There will be short and long term answers to activating the area. This weekend the Lunar New Year Celebrations provided a good crowd on Saturday with a range of food offerings and entertainment from a dragon dance. Today (Sunday) there were pony rides for the children, a cricket clinic with the Melbourne Renegades, and we can expect more events and special activities as we chase that elusive magnet for sustainable crowds in all areas of our market.

Our thanks to traders and the pony ride operators (www.balloonaversal.com.au) for the photos.




Have Your Say - click here.

Getting Crowds To QVM - Banishing The February HooDoo

Improving our Queen Victoria market involves many factors but high on the list for traders is generating the sorts of crowds we experienced last weekend (13-14 February) as visitors flocked to our city for the Edinburgh Military Tattoo.

In a traditionally quiet month of trading they were a breath of fresh air and inevitably the question is asked – How do we get a repeat of that crowd? Memories of the Jehovahs Witness crowd back in October 2014 and the Tupperware delegates in March last year are still strong in the minds of traders. Sporting events held in Melbourne, particularly international events, can provide a market crowd boost although strangely the Melbourne Grand Prix doesn’t seem to do much for business.

Some traders expected a big response from the huge crowds attracted to the cage fighting event at Etihad Stadium last November but the impact on the market didn’t match the energy in the ring. Like many aspects of retailing and marketing it is difficult to predict results. It is easy to be wise in hindsight, but would traders have predicted the impact of the Military Tattoo crowd before they descended on our market? Probably not.

The point is that we need to learn from each successful crowd drawing event and be ready for the next one. It would be interesting to hear if our marketing team were involved in accommodating the Military Tattoo crowd and who organised those buses that lined up along Peel St. last Saturday.

And finally – 500,000 people were expected at last night’s White Night event in the CBD. What a shame QVM is not part of the organiser's planning. That is a big crowd in need of the services of a public market if for no other reason than to provide catering. A huge night market would seem to make a lot of sense and February could just become a key part of every trader’s yearly income.


Friday, 19 February 2016

Trip Advisor Review Tells Two Stories

If you haven't come across them before, Tripadvisor is an online tourist review site that regularly has traveller's comments about QVM. The review that follows is hardly glowing
 but it does say that everybody else raves about our market so we can take some comfort. Following on are some other reviews over recent days.

“It's a market”
3 of 5 starsReviewed today NEWvia mobile
This was an ok place to visit but I wasn't wowed by it. Big? Yes. Have everything under the sun? Pretty much. Nothing really special or different.
Everybody raves about it - maybe it's just me.
Visited February 2016




“Marvellous Market of Melbourne”
4 of 5 starsReviewed yesterdayNEW

Where do you begin to describe this Market. It is purely fantastic. You can get fresh fruit and vegetables , meats, fish, delicatessen foods and even live animals. These products are divided over two areas with one section completely enclosed and the other under cover but still open. So rug up warm if it's a cold day. The third section is full of stalls that sell just about anything you can think of...shoes, bags, bedding, toys, jewellery, clothing, knick knacks, souvenirs, hardware and that's just a few. It is a treasure trove of goodies. Great bargains can be had and you can nibble on the amazing food truck snacks as you shop. You really need a few hours if you want to browse and really experience all this market has to offer. It can get very busy and you can get lots of prams etc, so be prepared if you go on a weekend for a crowd. It is kid friendly but some kiddies can get a bit overwhelmed in the crowds. During summer they do a Wednesday night market which is predominately food and drinks. Great fun for foodies as the food is from all parts of the globe with music to match. Great atmosphere and a great way to spend a balmy summer evening. A must do place in Melbourne.
Visited January 2016

“An insight into Melbourne's multi-cultural population.”
5 of 5 starsReviewed yesterdayNEW

This a great undercover market which is easy to get to by tram from the center of the city.
Fresh market produce and a wonderful range of delicatessen type foods. Also gift stalls are available. All under one roof with every nationality to be seen and heard.
Visited December 2015


“shop and bargain”
5 of 5 starsReviewed yesterdayNEW

So many different cultures selling their wares Bargains to be made don't forget to bargain with them Great variety of goods and lots of souveniers here too
Visited February 2016

“So much to see! A great way to spend a morning (or afternoon)”
5 of 5 starsReviewed yesterday NEWvia mobile

We went there on a Sunday morning waiting for our flight out in the afternoon. There was so much to see we had to spend about 2-3 hours just to walk pass everything. The quality of the fresh produce and other goods looked a lot better than sydney's Paddy's market. Gourmet food and coffee was abundant. The toilet was also unexpectedly clean.
Visited February 2016

Editorial - Simplifying Trader/Management Relations

Sometimes it is a good thing to simplify complex relationships and re-focus. QVM certainly involves complex relationships and a power game is about to be played out that will impact on all parties.

So, let's simplify. Essentially, our market involves two parties - QVM, the owners - and Traders, the key stakeholders. (Yes, there are more stakeholders, but this is about simplifying). Logically both have a role here and it is the level of co-operation between the two that influences progress. Neither can operate without the other, and although their aims sometimes conflict (a classic landlord/tenant conflict) it is in everybody's interest to find a universal path for both to succeed.

The majority of Trader Representatives on the QVMAC believe they are working to that end. Sure, they are just an advisory group, and their Terms of Reference could be stronger, but significant gains have been made over recent years and their influence is substantial. There is a new trader group at the door and they want to form a strong trader's association. 

Actually this new trader group has some familiar faces and essentially they want more control for traders. In fact, as one commentator has said, "They want to take over the world!" There is nothing wrong with some high aims, as long as they are tempered with reality and managed professionally. This time around, a strong traders association has the blessing of management who are keen to see a representative association that can sign agreements and help work our way through a minefield of renewal projects. It is important that we don't slip into the old "them versus us" association mentality that has failed in previous attempts. The bottom line here is that all participants have their rights.

A strong, professional trader's association has support, but it needs to be based on strong principles and values that embrace the future of the market as a key component of our city and its community. An association that exists only to "protect  traders" (whatever that means), but neglects the frantic pace of change in consumer needs and wants, is doomed to fail.

Ironically the real battle here is not traders versus management, but traders AND management versus the retail revolution. Throw in a market renewal and we have a very stressful situation that will test any relationship. In these tough times traders will need support and the best support will come from everybody working together to create a vibrant focused market that meets the needs of today's customers. Inevitably that will mean a trading environment that generates reasonable trading profits. Traders will need some empathy and the opportunity to adjust, or maybe even exit if that is their choice. Working together to create a vibrant market with a "fair go" for traders will make us all winners.



What Is Happening With A Trader's Association?

In 2014 QVMAC Trader Representatives came up with an idea to combine their new trader's association (QVM Traders Inc.) with the existing management/trader structure called the Queen Victoria Market Advisory Committee. The idea was to have one set of representatives in a combined function. A subsequent attempt to radicalise the QVMTI meant that the association part was put on hold and the QVMAC continued in its original format. But the idea has been resurrected, this time with management support.

Basically the intent was to have one group of trader representatives elected by traders to form a committee of management of a traders association. That committee of management would become the trader representatives on the Queen Victoria Market Advisory Committee and liaise with management on a whole range of market matters. Creating an independent traders association would give traders more autonomy, including conducting their own elections. The attraction for management is that they would then have a legitimate trader organisation that could sign binding agreements. As we head into renewal with all its complexities, there are likely to be a number of agreements that require signing.

A new group of traders is leading the push for a resurrected traders association, and, as we said, management are supportive of the concept. It is not yet clear whether the new association will be a re-vamp of the current traders association, QVM Traders Inc (perhaps with a new name), or a whole new association. Representatives of the new group are holding discussions with current QVMAC Trader Representatives on what Purposes and Values might guide the association. All parties seem to recognise that setting proper ground rules for a professional traders association is important. We are setting the stage for decades to come. There is a long way to go and a few hurdles to jump but initial discussions appear positive and a Draft Purposes and Values statement is almost ready.

Victraders.com will keep you informed of progress. 

Have Your Say - click here.

COMMENTS:
19/02/2016 18:14:27 trader association "The idea in principal of an Association sounds fine but for memory this could be 3rd try so why is this one any different?
How many members would be needed to be recognised as truely representative of all traders by market management?
Will this be funded and if so how ?
If proposals are signed off by the Association on behalf of it's membership as you say what does that mean for non members who could in theory make up the majority of traders?
I'm sure other traders will have more question and this forum will help explain a lot ."
There is a lot to respond to in your comment and you are correct in saying that other traders will have questions. This attempt at establishing a traders association does need to be much better than previous attempts and hopefully that is the intent of all parties. There will be much more to write about and I will make sure your questions are answered. Thanks for your input - Ed.

20/02/2016 20:59:51 Trader Association "What is the main differences between what traders have now and what the Association is proposing for traders?" 
A great question. Can I put the answer on hold until all parties have a chance to comment. The simple answer is that a trader's association will have more autonomy than the current QVMAC, but also more responsibility, and it will probably need some form of financing. - Ed
 

Tuesday, 16 February 2016

More On Our Market's Future


QVMAC Trader Representative, Stephen McLennan, has entered the debate on the future of our market with a strong defense of casual traders and some wise advice on adjusting for the future. The original comment that started this debate can be found here - - http://www.victraders.com/2016/02/traders-comment-on-market-future.html

15/02/2016 22:49:49 Markets Future "Not sure were to begin in response here but getting rid of the casual traders is not an option.If the Market is considered to be an incubator for small business what better place to start and become the future of the Market.Most of them have terrific stall presentation , nice banners & signage and products that are not repeated ad nauseam and they are young keen and hungry to make their business work with good customer service which is exactly what customers are craving for us to provide. 
Traders should all be striving to improve their businesses in all aspects including personal presentation . This is what todays customers are seeing  now and they obviously do not like it.
The renewal process will take some 10 years to complete so if traders do not help themselves along the way or are expecting a handout on completion the only difference will be that the stall holder is 10 years older. 
Reducing the size of the Market is a contentious issue but business will have to improve markedly to generate the same rent revenue amongst fewer traders for Management or council.
I would like to hear opinions from other traders on this topic."

Stephen McLennan ( Frustrated Trader Representative ).

Have Your Say - click here.  

COMMENTS:
17/02/2016 12:12:07 market future "Yes I agree that A & B sheds look like a desolate eyesore
that customers only use to go to the toilet or ATM and that is a huge problem area but even if
the Market was made smaller without casual traders to fill the gaps when traders go on there
8 weeks leave we would still have many empty stalls and that won't look good either. Do not blame the casuals blame the 60% of traders in denial who are happy with how the
Market is .There's a real problem"  
Thanks for your input - Ed.

Sunday, 14 February 2016

Latest Retail News – 14/2/2016 - Amazon, Etsy, Origani, KFC....

Latest Retail News – 14/2/2016
1. Amazon preparing to launch its UK subsidiary, The Book Depository, in Australia.
2. Online craft marketplace, Etsy, opens first physical store in Macy’s.
3. International skincare retailer, Origani, to open first street store in Swanston St.
4. Chinese firms ordered to pay damages for false rumours about deformed chickens at KFC.
5. Luxury retailer Michael Kors beats market expectations and shares soar.
6. Dick Smith CFO departs as massive restructuring takes place.
7. Woolies hit with $3million penalty for stocking hazardous goods.
8. H&M opens 10th Australian store at Pacific Fair on Gold Coast.
9. Australian Bureau of Statistics confirms December retail sales 4% higher than previous year with Victoria leading the states.
10. Coca Cola launches new tea drink.
11. Myer links with emerging designer, Interval, to target 18-40 year old fashion conscious women.
12. Nick Scali records big profit jump in half year results.
13. Indonesia’s highest court says local company can keep trading as Ikea despite Swedish giants protest.
14. Jodhi Meares opens first pop-up athleisure store at Doncaster.
15. Sainsbury’s outperforms its supermarket rivals in UK.
16. Nestle brand, KitKat, has become the first global confectionery brand sourced from 100 percent certified sustainable cocoa.
17. Mars to remove artificial colours from its confectionary range.
18. Australian online tailor, Instichu, opens 3rd physical store in Brisbane.
19. Myer renames its returns policy – “The no regrets policy”.
20. Kelly Slater’s “Outer Known” brand to launch in Australian retailers.
21. Dubai to proceed with world’s largest mall despite global downturn.
22. UK’s Tesco buys coffee chain, Harris & Hoole.
23. Over 100 cases of salmonella reported in lettuce scare.
24. Nestle terminates sponsorship of world athletics governing body over drug scandal.
25. David Jones says performing above expectations despite profit fall.
26. Woolworths launches “Click & collect” at Sydney railway station.



Paris Gets Its First Raw Meat Vending Machine

Paris and good food are synonymous so when a butcher installs a raw meat vending machine it gains worldwide attention. What has happened to the irrevocable bond between butcher and customer, and will this move change the concept of good food forever?

The owner of the butchery in the fashionable 11th arrondissement puts it a little more plainly - “We wanted to give our customers an additional service when the shop is closed.” Of course Paris is not just about high end food and snobby restaurants. It is very much about people’s food and in that sense an always open vending machine makes sense.

This particular machine stocks pork chops, beef carpaccio, Bayonne ham from the Basque country, chicken and eggs. Food dispensing machines are not new to France with 100’s of baguette machines (carefully adjusted to the correct humidity of course) being found across the country. One popular butcher in central France said he couldn’t work 7 days a week but got sick of watching customers peering into his shop on a Sunday and so installed a vending machine for his highly sought after sausages.

So what about QVM? Will we see vending machines backing on to Deli Lane with an assortment of self serve meats and cheeses?

Have your Say – click here.

Heard Under The Sheds

1. The influx of visitors for the Military Tattoo at Etihad Stadium has caused at least one trader to review his opinion of older demographic customers. He admitted to having a fairly low opinion of the older customer group, at least for his product range, but this weekend has proved otherwise with very brisk sales across the weekend. He will not be so hasty to prejudge any customer's potential when they walk into his stall.

2.Security is an ongoing concern in open stalls particularly when we have large crowds. Apparently today (14/2/2016) one trader spotted some younger customers suspiciously walking down the aisle with unbagged stock and quickly rang security only to be told that they were too busy patrolling the outer perimeters of the market to venture into the sheds. It is not clear whether that is an official directive or just circumstances at the time. Security starts on each trader's stall but there is a reasonable expectation that thieves will not be allowed to move unimpeded around our market. 

3. A number of QVM souvenir traders took part in a special market out at Flemington Racecourse mid-week to provide shopping facilities for the huge crowd of international performers who were conducting their rehearsals for the Military Tattoo. T-shirts, sheepskin boots, and general souvenirs were on display and according to reports from traders this was a successful venture. Well done.

4. Apparently this week there was an instance of a casual trader being asked to pack up his stall early in the morning because a neighbour had complained of competition from similar products. In a retail world that embraces like-retailers being grouped together in order to maximise their sales impact is our practice at QVM outmoded?

Have Your Say - click here. 

COMMENT:
15/02/2016 22:00:17 Casual trader asked to packup  "The Market officers should have been more aware of the position the casual trader was being placed in in order to avoid any confrontation with other traders. I thought there is a rule about being 4 or 5 sales minimum spaces between like stalls . We no not have the luxury of 150% to 200% mark up like shops . Our margins are a lot leaner than that so to have like product stalls so close to each other could be devastating.I hope the casual trader was given another stall through no fault of their own."  
Thanks very much for your input, and the casual trader was able to set up elsewhere. - Ed.

What A Difference A Tattoo Can Make

What a difference a tattoo can make. We are of course talking about the Royal Edinburgh Military Tattoo currently performing at Etihad Stadium in Melbourne and bringing a smile to the faces of many top end traders at the Queen Victoria Market (a very royal connection).

The Tattoo is bringing thousands of visitors to Melbourne and for many of them, our market is on the agenda. Our photo shows four large tourist buses in the one shot on Peel St. on Saturday and many traders have reported brisk business.


Interestingly, the visitors are definitely of an older demographic and yet their spending seems to be quite broadly spread though out the top end of the market. Perhaps categories like youth street wear may not feel the love so much.

February can be a very quiet month (usually the quietest of the year) so a business spike like this is very welcome. As one trader said – “Who do we ring to book another event . We are not greedy, once a month would be fine?”



F Shed Makes Space For More Diners

A recent change to the top of E Shed/F Shed has opened up this area and given customers more opportunities to relax and take a break from their shopping while enjoying the food and drinks on offer. 
Our photo was taken on Saturday. A footwear trader who occupied the stalls in the forefront of this photo has been relocated to a suitable stall further down the aisle and tables and chairs now occupy the space.
The area is opened up, and it becomes a more obvious food destination which should be great for the cafes along F Shed. We can't help but feel it also helps showcase the traders on the North side of E shed but no doubt they will let us know if that is the case. 

Have Your Say - click here.

COMMENTS:
15/02/2016 13:03:12 E and F Shed "It's a great idea that the E and F shed be a free sitting and entertainment area, so that the customers enjoy a bit of free space, and doesn't get dizzy of walking one after the other isle continuously.
I think this isle should be a free entertainment area all the way down to Queen street. "
Thank you for your input - Ed.  

15/02/2016 15:30:13 shed "The F Shed relocations were made to assist food traders and allow more coffee retailers into the area not to Patronise or Showcase E shed traders" A & J E Shed  
Thanks for your input LB and Jillian but you haven't answered the question. The intent may not have been to showcase E shed but has the extra exposure worked to your advantage? - Ed

Monday, 8 February 2016

Trader Bulletin Lifts Its Game

This weekend's Trader Bulletin shows that we have come a long way in trader/management communication at QVM. We thought it might be a good time to review its contribution.

It is not so long ago that trader bulletins often reached the rubbish bin or the ground before being read by traders. It was depressing to see the ground littered with bulletins after the market. The bulletin was considered largely management propaganda with little value for traders and little application to improving our market. It was basically bland and uninteresting. In fact it was one of the reasons why this website got off the ground because we identified the need for more realistic communication with traders.

Fast forward to today and this brightly coloured, well presented, and informative bulletin starts to make some sense. Take the most recent edition distributed over the weekend. It highlights the excellent Marketing Ideas sub-committee held last Monday, gives updates on two key market initiatives (Chinese New Year and Melbourne Food & Wine Festival), covers a hot topic raised by traders (Working In The Heat), gives some important operational updates, and finishes with a merchandising/customer service checklist that has real relevance. 

They have even put the CEO message on page two (sorry Vic, but it works better there), and included a feedback form on Christmas Trading Hours later in the year. In fact this might be the first time that traders have been given adequate time to provide input on future Christmas trading arrangements with the memory of last Christmas still fresh in our minds.

Perhaps the Trader Bulletin is on the right track at last. I'm framing this one.

"I'm a great believer that any tool that enhances communication has profound effects in terms of how people can learn from each other, and how they can achieve the kind of freedoms that they're interested in." - Bill Gates


- Ed.

Have Your Say - click here.



Traders Comment On Market Future


One of our traders has reacted strongly to Herald Sun suggestions that 60% of traders were happy with the current state of the market. Here is his response on Have Your Say.

08/02/2016 08:50:48 Market Future. "You are saying 60 percent of traders are happy with the way the market is. No way! The market is dying. Half of the sheds are empty and and half of whats left are losing money under these conditions. 

I suggested in the first few meetings (AND STANDING BY IT) the solution will be to create a permanent position for all for the days market is operating, to secure the sheds (as Therry St was). The empty stalls will be filled up by shrinking the market to (maybe 3 retail sheds), 

Then the market will be so much more inviting to shoppers,to other retailers (new brand names), no more casuals to deal with, better display, and cleaner looking market. The A B AND C sheds can be left for different events etc.we know already that the box people don't get more than 1 year leases, which mean that soon or later the box hire people will have no where to store our boxes. Most of the traders will not be prepare to start driving trucks again (sheds full of trucks every morning and afternoon). The office at least will know that the market is full all the time, no need to send inspectors with pages in order to mark the empty stalls etc, 

We as stall holders will put so much more effort in to our stall and business and will look forward to come to work every day,dress better, and not looking so depressed. I cant see how else you going to bring this market back to life. Thanks for giving me another opportunity to express myself. " -  Ariel Gabizon 

Have Your Say - click here.

COMMENTS:
15/02/2016 22:49:49 Markets Future "Not sure were to begin in response here but getting rid of the casual traders is not an option.If the Market is considered to be an incubator for small business what better place to start and become the future of the Market.Most of them have terrific stall presentation , nice banners & signage and products that are not repeated ad nauseam and they are young keen and hungry to make their business work with good customer service which is exactly what customers are craving for us to provide. 
Traders should all be striving to improve their businesses in all aspects including personal presentation . This is what todays customers are seeing  now and they obviously do not like it.
The renewal process will take some 10 years to complete so if traders do not help themselves along the way or are expecting a handout on completion the only difference will be that the stall holder is 10 years older. 
Reducing the size of the Market is a contentious issue but business will have to improve markably to generate the same rent revenue amongst fewer traders for Management or council.
I would like to hear opinions from other traders on this topic." Stephen McLennan ( Frustrated Trader Representative ).

Sunday, 7 February 2016

Heads Up On 2016 Christmas Trading Hours


Specialty Traders (General Merchandise) might like to take a close look at the proposed Christmas Trading Hours for later this year in today’s Traders Bulletin handout from the office. The proposed hours could represent significant lost trading opportunities.

Firstly, there is an intent not to trade on the Wednesday before Christmas despite Wednesday being part of the lead-up in recent years. It is proposed that the Wednesday night market will operate and of course there may a be a clash in the changeover of markets. The night market did not operate on the Wednesday before Christmas in 2015. It is not clear if a day market and a night market can operate on the same day.

Perhaps more importantly, the Tuesday after Christmas is designated as a closed day. It will be a Public Holiday with the way Christmas falls this year but the Tuesday after Christmas is potentially a big trading day, particularly for the top end. Would you want to be closed on that day?

The Trader’s Bulletin invites traders to circle a YES or a NO to the proposed changes and return a form to the office. Please give this your careful consideration and let management know your views before it is locked in.



Latest Retail News – 7/2/2016

Latest Retail News – 7/2/2016
1. CEO of Fantastic Furniture quits as Board seeks replacement.
2. Dick Smiths closes its DJ’s concessions.
3. Dominos takes over French pizza chain (Pizza Sprint) in European expansion.
4. Apple reports largest profit in history.
5. Haigh’s Chocolates plan third Sydney store.
6. Petbarn rejects proposed takeover.
7. Uniqlo opens 5th Sydney location.
8. Kate Carnell appointed first Small Business Ombudsman.
9. Tiffany’s sets up at Sydney Airport.
10. Kathmandu reports first half sales growth.
11. Domino’s continues expansion with takeover of Germany’s largest pizza delivery company, Joey’s Pizza.
12. Shoppers camp overnight for first Aldi opening in South Australia.

Melbourne Market Celebrates 50 Years

Despite once being described as one of the worlds “most notorious marketplaces” for the sale of pirate CD’s, Caribbean Gardens has survived half a century of operation.

Caribbean Gardens out at Scoresby started out as a boat testing facility, opened to the public as a lake and gardens complex in 1966, and held its first market in 1976. Many current QVM traders would have cut their teeth at Caribbean.



Amazing Amazon Looks At New Ways of Retailing

After comments by a US shopping Mall CEO that Amazon intended opening 300-400 physical stores sometime soon, more stories have emerged this week about the innovative retailer’s plans.

One of the more interesting stories includes proposals for shoppers to select goods from the shelves and then simply exit the store with charges being applied automatically to their account. Not sure how that will happen but all these attempts by the big boys to give shoppers absolute convenience when they shop is a trend no retailer can ignore. Come to think of it don't we have some customers trying that at QVM already?


Retail News Briefs


Louisa Suffers Dramatic Share Price Plunge - Australian jewellery retailer, Lovisa, operate some 200 stores worldwide and are listed on the Australian stock exchange. In 2014/15 they earned $24.8 million and recently announced expected earnings of $23.5 - $25.5 million for 2015/16. Their half yearly profit of $13.5 million was up 8% on last year.
That all sounds fair enough but not according to share market investors who exited very quickly on the announcement last week and caused Lovisa's share price to plunge by 36% in one day.

Nightmare Of Trying To Understand Sales Trends - this story comes from our own QVM with one of our Trader Representatives reporting that two traders came to him after business on Sunday last. 
The first said "I have just had one of my best Sunday's trade in ages. I wonder if it was the BBQ Festival on Queen St. that created the extra business".
Ten minutes later the second trader came up and said - "I have just had one of my worst Sunday's ever. That bloody BBQ Festival ruined my day!"
Sigh! No wonder QVMAC Trader Representatives are seeking a more professional assessment of long term, across the board, trader performance based on actual sales data.

Amazon Turns Back The Clock - according to a US shopping mall CEO, Amazon intends opening 300-400 bricks'n'mortar stores.

Have Your Say - click here.


Marketing Sub-committee Comes Up With Some Great Ideas

Mondays meeting in the Engagement Hub was open to all traders and around 20 participants produced a bevy of marketing ideas for consideration in the 2016/17 QVM budget.

With management currently considering what should be locked in for the next financial year’s budget (2016/17), the timing was right to get trader input. But this wasn’t just about what QVM can put in their budget.  The opportunity was taken to also look at things that traders can do to help promote our market better.  In no particular order, here are some of the ideas that came from an enthusiastic discussion – 

- Colour Scheming – create clearly identifiable precincts within the market using colours
– lose the black asphalt.
- Promote Variety, Service, and excellent Customer Service.
- Amenities, cleanliness and maintenance are important considerations. We don’t do so well in cleanliness.
- Free or discount parking.
- Increase local marketing. David O’Neil talked about those customers within 15 minutes of the market. A “Shop Local” campaign.
- Customer loyalty program, perhaps with membership cards.
- Making better use of our PA including advertising events happening that day.
- Social media marketing sessions for traders.
- Tourist passes and discount vouchers.
- QVM could sponsor weather reports.
- A welcome banner.
- Produce driven events for the food areas – cheese, salami, mushrooms. A BBQ event
doesn’t relate to particular food. What are our product strengths? Maybe a cheese festival? 
- Create dwell time opportunities – maybe cloakroom/coolroom where food could be left while shopping.
- Chinese New Year – is there buy-in by traders?
- All traders should use bags with logos.
- A QVM ambassador or mascot – maybe Kon The Fruiterer.
- Seating areas strategically placed around the market.
- Banner – “The World’s Largest Market” (Note: David O'Neil talked about many of the world's best markets having BIG signs as an iconic feature.)

Couldn’t make it to the meeting? What are your ideas? What do you think of these ideas? All input is gratefully received – just click on the Have Your Say link below.

Have Your Say - click here.