QVM experienced a major IT disruption on Sunday which has meant that rental adjustments were not able to be entered into the system.
Some rental invoices will therefore be inaccurate. For instance a trader who was relocated on Sunday to a smaller stall will not have the credit show up immediately. This will be corrected but traders are asked to pay what is shown on their invoice with an assurance that the corrections will be implemented and adjusted as soon as possible.
Management have issued the following statement – “We give our assurance that all due credits will be posted and when this has been completed retrospectively the total charges to traders for the MMW period will be the same as the total charges had this IT disruption not occurred.”