Saturday 1 September 2012

A Good Customer Story

Golfers say that if you don’t think you can make the putt you probably won’t make it. Recent trading conditions mean that QVM traders can be forgiven for some pessimism when “putting” for customers. But every now and then you come across a customer who gives you cause for optimism.

This chap wheeled his sister into my stall today in a wheelchair and while she browsed around the stall we struck up a conversation. He had an American twang although he has been living in Australia for some time. His sister was visiting from the US as have many members of his family in recent years. He just loves the Queen Victoria Market because it is the easiest way for him to entertain his family. They also love the QVM and reckon there is just nothing like the variety this market offers. There is certainly nothing like it in the USA. They love the variety, the adventure, the range of tourist items and they love talking with traders. Our Aussie/American said he brings them to the market to show them around and then usually drops them off again a couple of days later and lets them spend the day here.
While there are customers out there like this man we can take some confidence into the future (and, yes, his sister bought a few things off me). I am certainly going to be "putting" with a bit more confidence.

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